Terms & Conditions

These Terms and Conditions govern your use of the Pomerance Boutique Limited website and any purchases made through it. By accessing our website or placing an order, you agree to be bound by these Terms and Conditions. If you do not agree, please do not use the website.

Company Information

Pomerance Boutique Limited

Registered Address:
Pomerance Boutique, 37th Floor, One Canada Square, Canary Wharf, London E14 5AA, United Kingdom

Email: contact@pomeranceboutique.co.uk
Telephone: 020 7712 1741

Pomerance Boutique Limited operates an ecommerce business specialising in jewellery and watches.

Use of the Website

You must be at least 18 years old to place an order on this website. You agree to use the website only for lawful purposes and in a way that does not infringe the rights of, restrict or inhibit anyone else’s use of the website.

We reserve the right to suspend or terminate access to the website if misuse is suspected.

Product Information

We make every effort to ensure that product descriptions, images and prices are accurate. However, colours and appearances may vary slightly due to screen settings. All descriptions are provided for guidance only and do not form part of a contract.

Some jewellery and watches may be special order items and may not always be held onsite.

Placing an Order

Orders can be placed by adding items to the basket on the website or by contacting us directly by telephone to discuss alternative options.

Once an order is placed, you will receive an order confirmation email. This does not constitute acceptance of your order. Acceptance occurs when your order is dispatched or made ready for collection.

We reserve the right to refuse or cancel any order, including where items are unavailable, pricing errors occur, or fraudulent activity is suspected.

Prices and Payment

All prices are shown in GBP and include VAT unless otherwise stated.

Payment methods may include card payments and bank transfer. Where bank transfer is used, goods will only be dispatched once cleared funds have been received.

Ownership of goods remains with Pomerance Boutique Limited until full payment has been received.

Delivery and Collection

We aim to dispatch orders promptly, subject to availability. Delivery times are estimates and not guaranteed.

Customers may also choose to collect items in person by prior arrangement.

Risk of loss or damage passes to you upon delivery.

Viewing and Trying Items

Items may be viewed or tried on at our showroom by appointment.

Watches are not kept at the showroom and require at least one hour’s notice prior to your visit to allow delivery to the showroom.

Some jewellery items are special order only, but we can usually source a sample within one working day.

Returns, Refunds and Cancellations

Online and mail order purchases may be returned within 28 days of receipt. Items must be returned in the same condition as supplied. You are responsible for return postage and appropriate insurance. This policy complies with the Consumer Contracts Regulations.

For goods deemed to be faulty, you must notify us within 30 days of receipt of your intention to return the goods.

Where an order is cancelled in accordance with applicable legislation, you will be entitled to a full refund.

Items purchased in-store are eligible for an exchange or credit note only and are not eligible for refunds.

Refunds will be processed using the original payment method within a reasonable timeframe after receipt and inspection of returned goods.

Warranty

All products supplied by Pomerance Boutique Limited are covered by a 12 month warranty from the date of purchase. This warranty does not cover normal wear and tear, accidental damage, misuse, or unauthorised repairs.

Accounts

You may create an account on our website to manage orders and personal details. You are responsible for maintaining the confidentiality of your login details and for all activities under your account.

We reserve the right to suspend or terminate accounts that breach these Terms and Conditions.

Marketing and Newsletters

If you opt in, we may send you marketing emails or newsletters. You can unsubscribe at any time using the link provided in our emails or by contacting us directly.

Third-Party Services

We use third-party tools such as Google Analytics to understand how visitors use our website. These services may collect data in accordance with their own privacy policies.

Payments may be processed by third-party payment providers. We do not store full payment card details.

Intellectual Property

All content on this website, including text, images, logos and design, is the property of Pomerance Boutique Limited or its licensors and is protected by intellectual property laws. You may not reproduce, distribute or use any content without prior written permission.

Limitation of Liability

Nothing in these Terms and Conditions limits or excludes our liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under UK law.

Subject to the above, Pomerance Boutique Limited shall not be liable for any indirect, incidental or consequential losses arising from the use of the website or the purchase of goods.

Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Changes to These Terms

We reserve the right to update or amend these Terms and Conditions at any time. Any changes will be posted on this page and will take effect immediately upon publication.

Contact Us

If you have any questions about these Terms and Conditions, please contact us at contact@pomeranceboutique.co.uk.